Royal Mail and Business Transformation

Royal Mail is the letters and packages business serving the whole of the UK. Every day, mail passes through a network of 60 Mail Centres, 9 Regional Distribution Centres and 2,400 Delivery Offices. Over 140,000 people work across the wider Royal Mail Group (Post Office, Royal Mail, GLS Logistics and Parcelforce Worldwide) and more than 70 million items a day are collected, processed and delivered to 28 million addresses.

As an iconic and trusted brand, we aim to be a world-class postal operator that provides an efficient, high quality and value for money universal service. We want to act as the customer’s champion in delivering parcels and packages in the UK and overseas.

Since 2001 we’ve undergone a huge transformation, turning losses of more than £1 million a day into a £537 million profit from operations in 2004-05. And we are delivering our best quality of service on record with world-class performance.

This success has given us a base to meet the challenge of full competition in the UK mail market. To find out more about our key challenges click here.

With your help, our business will take on this new shape – and start setting the standards that others aim for in this competitive marketplace.